Website and checkout trouble can be caused by a wide range of things - network issues, out-of-date software, errors in the browser cache/cookies, and more are all possible causes. If you find yourself running into any trouble on polarpro.com, the following steps can often help:
1. Turn Off Adblockers and Popup Blockers Temporarily
Adblockers and popup blockers can interfere with some elements of our site appearing properly. We've seen this happen with everything from email and password fields to parts of the checkout process. Temporarily turning off adblockers and/or popup blockers, and then reloading the page, will often fix things if a page doesn't appear to be responsive (for example if a button doesn't do anything), or if parts of the page aren't loading correctly (such as a missing image or video).
2. Clear Browser Cache
This will typically log you out of all websites and accounts, so please use carefully.
Cached data is data that your web browser has stored locally, on your phone or computer, for faster repeat access. As this data ages, it can sometimes interfere with new changes to various websites. Clearing the browser cache can help resolve a lot of problems for this reason.
The steps to clear the cache will vary depending on the browser in use. The steps for some of the most popular browsers can be found in the following links:
3. Try Another Browser
Some browsers handle website access differently than others, so changing browsers can sometimes help as a troubleshooting step. Usually Chrome works best with the polarpro.com website.
4. Try Another Device
Sometimes, a connectivity or browsing issue may be specific to one phone, tablet, or computer. Trying a second device helps determine whether the cause of the issue is device-based.
Pro Tip: Change from mobile to desktop, or desktop to mobile!
The mobile version of polarpro.com works differently from the desktop version of the site. If you are having trouble with the checkout process in particular, see if the same thing happens on a computer (if you're on a phone) or a phone (if you're on a computer).
5. Try Another Network
Connectivity issues can sometimes be specific to a certain WiFi or mobile network. The easiest way to test whether an issue is network-related is to change from mobile to WiFi (or vice-versa) and see whether the problem persists.
Special Case: Multipass Login Error
Occasionally, we receive reports of the following error when users try to go through the checkout process on polarpro.com:
This error is normally caused by the user accessing our website with a VPN (virtual private network). If you are encountering this error, temporarily exiting the VPN and then reattempting checkout will typically fix it.
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Questions, comments, or concerns? Send a quick email to support@polarpro.com and we'll be happy to help out.